Terms of business2020-10-08T20:45:40+00:00

Welcome to the wonderful world of Hollywood Flowers!

The following terms and conditions govern your use of Hollywood Flowers website (hollywoodflowers.ie)

Use of the website and the service constitutes your agreement to follow and be bound by these terms, which may at any time be amended.

 

Our website uses cookies, by using our website and agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our privacy policy.

 

1, Changes to your Order

If you wish to make changes or cancel your order, please email us at Hollywood flowers.ie

Please note that changes to your order (eg. delivery address, delivery date, gift message, additional items, product selection or cancellation) must be made 24 hours before the delivery date, to ensure that we have time to amend/cancel the order prior to the dispatch date,.

We cannot make cancellations on perishable orders on the same day, as the order has already been made up for delivery.

Please note that during our extremely busy periods surrounding Valentine’s Day, Mother’s Day and Christmas, we require 48 hours notice to process and changes or cancellations, due to the volume of orders being processed.

 

Minimum Order Value

Please note that we cannot accept orders under €30 in total value, including all discounts and promotions.

 

Delivery

3:1 Recipient Address and Contact Details

The purchase confirmation email that is sent on completion of the placing your order contains all the key information pertaining to your order. It is very important that you check this to ensure no errors have been made.  If we are provided with an incorrect address and the flowers are sent out for delivery before the error has been highlighted, we cannot be held responsible to any delays as a result of this and you are not entitled to a resend of a fresh bouquet.  In the event the flowers are irretrievable, we may, at our discretion arrange for another bouquet to be sent out, subject to the details of the specific situation.

The sender is responsible for providing a daytime delivery address, daytime telephone number for the intended recipient and MUST HAVE A CORRECT EIRCODE.

ORDERS WITHOUT A CONTACT NUMBER AND EIRCODE CANNOT BE GUARENTEED AND MAY BE DELAYED.

A Contact phone number for the recipient is very important, especially in cases where the recipient lives in a gated community or apartment and the driver will need access, or for rural addresses where the driver needs directions.

3:2 Failure to Deliver

A daytime delivery address, valid phone number and eircode must be provided when placing your order.

If there is no one home to accept delivery or no answer on the telephone number provided, the driver will leave a voicemail (where possible) or calling card (where possible) to notify the recipient of attempted delivery.

Where possible, the driver may attempt to leave the flowers in a safe place (such as a porch) or left with a neighbour.

When possible, our driver may reattempt delivery later that day.  If delivery is unsuccessful, we will notify you as soon as possible.

In cases of an incorrect or insufficient address, or change of address an additional €8 may be applied.

3:3 Timing of Deliveries

PLEASE NOTE: As a result of COVID-19, delivery dates are not 100% guaranteed. Due to flower stock and delivery from Holland there maybe some delays in executing orders.

We appreciate your understanding during this unprecedented time.

 

As we appreciate that receiving flowers is often time critical, every effort will be made to deliver your flowers on the date requested.  However, in rare circumstances, we may not be able to deliver the flowers on your requested delivery date.  The date of delivery may be delayed due to circumstances beyond our control, or if insufficient address/contact information has been provided.

The possibility of orders being delayed during peak periods, such as Valentine’s Day, Mother’s Day and the Christmas period, is greater than usual due to the volume of orders being created.

We cannot deliver at any specific time of day except for funerals and weddings.

Deliveries may need to go out after shop hours.

 

Flowers

Every bouquet is made with the highest quality fresh flowers, hand-tied and packaged for presentation and flower protection.

As flowers change from season to season we may be required to substitute flowers for a variety of equal or greater quality, appearance, colour or value.

Colour, varieties and gifts may vary due to availability.  In the event of any supply difficulties, we reserve the right to substitute without notice.

No two bouquets are ever the same and each bouquet is truly unique.

The photographs on the product page show a sample bouquet and content may vary depending on supply and season.

Shelf Life of Flowers

Our flowers are incredibly fresh and normally bloom for at least 7 days and with the proper care can last even longer. Shelf life does vary according to flower variety and the temperature they’re kept in.

Our bouquets are fabulous and need care, it is important that they are cared for correctly as putting them near a heat source or draught, failing to change water and cut stems regularly will kill them very quickly.

If we are informed that our flowers have died very quickly we may at our discretion choose to resend another bouquet if there is a genuine issue with the flowers.

If the flowers have not been properly cared for, we will not resend the flowers.

Complaints about flowers must be made within 24 hours of receiving them due to them being a perishable good, we would need to act quick to rectify the issue.

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